JMH
info@mysite.com
123-456-7890
500 Terry Francine Street,
San Francisco, CA 94158
Jacquelyn Moore Hill
TULANE
UNIVERSITY
Project Brief
Expansive is a tech startup requesting discovery research and product development for a digital tool to support families with neurodiverse children.
Neurodiverse children often struggle with organization, flexibility, transitioning from one activity to another, future forecasting, time blindness, and many child specific issues. The owners of Expansive are parents of a young child on the spectrum. As product designers, they believe a digital device can probably ameliorate some of the daily issues that arise while raising a child on the spectrum in a family with diverse needs.
My Role - 4 Sprints
PRODUCT DESIGN: UX Writing | Hi-Fi Wireframes | Prototypes | Prototype Testing
RESEARCH: Research Plan | Competitive Analysis | Survey Questions | Survey Summaries | User Personas | Journey Maps | Qualitative User Interviews | Data Analysis
TULANE
UNIVERSITY
Summary
In 2020 Tulane University's Graduate School of Social Work requested UX design and research direction for an NIH grant submission. Dr. Francois, a specialist in adolescent development, structural violence, and anti-racist research, was applying for a grant to support exploratory research, development, and testing of a mobile App providing culturally competent mental health support for African American youth.
My Role
Led UX research team of 2
Delivered:
Research Plan | Competitive Analysis | Surveys | Survey Summaries | Personas | Journey Maps | Qualitative User Interviews | Data Analysis
ORLEANS PARISH 2008-2018
Childhood poverty rates remain significantly higher in New Orleans than rates for Louisiana and the nation.
89%
Increase in suicide rates for African Americans between 2007-2017
2nd
Leading cause of deaths for teenagers is suicide.
13
States with mandated suicide training for public schools.
01
UX RESEARCH
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Research and testing collaboration with community partners and Dr. Francoise.
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Developed a timeline for UX surveys and submissions for NIH grant.
02
DELIVERED
-
Personas and journey maps based on youth survey responses.
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Packaged documentation for submission with NIH grant.
03
PROVIDED
-
UX documentation within grant guidelines.
The diversity of life found on Earth, is a key indicator of a healthy ecosystem.
Step 1
Biodoversity
Human appearance and lifestyles are diverse and unique, the full range of human differences are normal and healthy.
Step 2
Human Diversity
Because humanity is diverse, neurological diversity, variations in the brain, are normal and may coincide with gifts and challenges.
Step 3
Neurodiversity
Developmental
differences are an evolutionary norm not disorders to be cured. They have always been part of the human condition and are an indicator of the adaptability of humanity in all of Earths biomes.
Step 4.
Neurodivergent
Movement
Neurodivergent Movement
In 4 Steps
Qualified & Certified
Key Findings:
100%
Admitted either one spouse or an adult family member is also neurodiverse
100%
Children find transitions and schedule changes very difficult
90%
Mornings are the most difficult time of the day
Problem
Initial Research
African American youth and young adults feel emotionally unsupported in school and by the current mental health system. How do we provide them with culturally competent information and culturally compe support.
01
Cultural Stigma
-
Seeking mental health support is considered taboo within the African American community.
-
Physical care is considered a higher priority than mental health care.
02
Cultural Competency
-
The presentation of mental health can appear different than European prioritized academic models.
-
The majority of therapists are white and may not understand how to detect or treat African American youth.
-
Due to previous experiences with medical research and testing, there is a valid mistrust of the medical industry in African American communities.
03
Solution
A mobile app that provides African American youth with culturally competent mental health support to prevent and detect depression and suicide ideation.
Vivienne's Story
"I feel so alone. I visited the guidance counselor at my school, she said I looked fine and complimented my new braids. She just doesn't understand me."
-
She can’t sleep, doesn’t want to even talk to friends, nothing is bringing her joy.
-
She doesn’t know who she can share good or bad news with.
-
The guidance counselor dismisses her feelings.
Pain Points:
-
She can’t sleep, doesn’t want to even talk to friends, nothing is bringing her joy.
-
She doesn’t know who she can share good news with.
-
The nice guidance counselor thinks she’s doing fine.
17 Year Old
High School Senior
New Orleans, 7th Ward
Challenges:
Provide UX research supported by insights from African American youth in New Orleans.
Phase I
Develop an evidence-informed MVP App that detects suicide risk (mood changes, hopelessness, loss of interest) in African American youth aged 10 to 18.
Phase 2
Create a roadmap for product development and user testing.
Phase 3
Deliver design artifacts that tell the story of African American youth and their feelings about current mental health support.
Phase 4
Project Brief
Project Partners
Experts and Community Leaders From New Orleans
Dr. Samantha Francois
A developmental scientist with expertise in adolescent development, structural violence, and anti-racist research.
Daughter's Beyond Incarceration
Advocates for girls with incarcerated parents and builds parent-to-child relationships through education, leadership development, and policy change.
Brothers At Peace
Train in civic responsibility to prepare youth and adults to make ethical choices. Supply resources for community projects that provide youth and adults with life skills.
Jackson's Story
"I usually handle everything on my own. This time,...I'm not so sure."
-
Doesn’t understand the feelings he’s experiencing.
-
Feels like he can’t share his emotions with his friends.
-
Doesn’t know a trustworthy place to turn for mental health support.
Pain Points:
-
She can’t sleep, doesn’t want to even talk to friends, nothing is bringing her joy.
-
She doesn’t know who she can share good news with.
-
The nice guidance counselor thinks she’s doing fine.
15 Year Old
Sophomore - Edna Karr High School
Westbank of Orleans Parish
Challenges:
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